Reach the right agent: Automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call. Self-service: Allow callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an agent. Ideal inbound IVR solution for your business or organization. Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership. Based on internet standard, Voicent IVR Studio is open and extensible, and it allows customers to integration with existing website and incorporate custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique customer business needs. IVR Studio ensures professional and interactive communication with your callers and quicker resolution of issues. Voicent IVR Studio is designed to deliver a high quality caller experience for any organization by simplifying business integration and increasing flexibility.
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